https://dolphinswimhk.com/ (Hereinafter referred to as "we", "our website", "our website" or "this website") related services are in accordance with the following terms of use and terms of service, as well as any other rules published on our website (collectively referred to as the "terms") For you.https://dolphinswimhk.com/Please read the terms of use carefully before placing any order on this website. If you use this website/or application, you have agreed to be bound by the terms of use.

If you are under the age of eighteen, you must let your parents or guardians understand our terms of use, terms of service and the "Privacy Policy Statement" published on this website before registering or using any service on this website ("the statement" ).

We reserve the right to change the terms of use from time to time without notice. Your continued use of this website after such changes will be deemed to have accepted the revised terms of use. If you do not agree to the terms of use at any time, please do not use this website. Price: The currency on this website is Hong Kong dollars, and the price is subject to the order shown at the time. 

1. Order Products 

Customers ordering in this online store must clearly and accurately provide the following items:

  1.   Correct product information (included SKU, color, size)
  2.   Provide recipient name, address, mobile phone number, email address.
  3.   If you need to pick up service from SF Express, please provide E-locker number of the pick up point. (Please refer to this link for details)

Upon successfully placing an order, you are deemed to have agreed to and understood all the terms and conditions of this website. The total payment amount will be displayed in the order details and shown for your confirmation before you click “Submit.” We accept payments by credit card, UnionPay, Alipay, AlipayHK, WeChat Pay, Octopus, and Faster Payment System (FPS). During the checkout process, you will be required to provide all mandatory payment information. Please note that, in accordance with our Privacy Policy, we collect and store your information within an encrypted and secure payment system.

All payment details will be fully encrypted and used solely for processing the transactions you have confirmed. All credit card payments must be authorized by the card issuer before they can be used, and your credit card will only be charged once the order has been prepared for completion. In the event of a malfunction or failure in the credit card transaction channels operated by banks or third‑party merchants, this website shall bear no responsibility.

 2. Conclusion of the contract 

By submitting an order, you are deemed to have agreed to and understood all the terms and conditions of this website, and you confirm that all order details provided are accurate and complete. At the same time, you acknowledge and agree to enter into a “one‑time sales contract” (hereinafter referred to as the “Contract” or “Order”) with us. After we receive your payment and before preparing the delivery, we will send you a confirmation email. This email will include the details of the products you have ordered, the delivery service information, and all fees associated with the Contract. Please note that once this confirmation email has been issued, no changes can be made to the order details except for the delivery address. At this point, your order is considered accepted, and the Contract between you and us is established.

The Contract only covers the products we have confirmed for delivery. We have no obligation or responsibility to provide any products, gifts, discounts, or offers outside the scope of the Contract. The binding effect of the Contract begins once we have confirmed receipt of your payment and will conclude seven (7) days after you have received the goods. This website provides services based on the information supplied by the customer. In the following circumstances, we reserve the right to cancel the Contract and the related order:

  1. If you are under the age of 18, you must let your parents or legal guardian understand our terms of use before registering or using any service on this website. If you do not get the consent of your legal representative, the contract may be cancelled.
  2. People under the age of 18 purchase goods and services prohibited by the Youth Protection Act (e.g. tobacco and alcohol)
  3. There is false, omission or misleading information in the order application.
  4. The order is affected by any factors beyond the control of this website

In the above 1-4 situations, the contract and the related orders are cancelled, and the company will not be responsible for any losses caused to you. 

3. Shipment

When we have completed the delivery arrangement of your order, we will send you a confirmation email, listing the details of the products you ordered from us and the delivery service details and all the costs involved in the contract, as well as the delivery of the order. Part number for tracking. *(Please note that all order information cannot be modified after this email is sent)* The ownership of the goods shall remain with this website until the products have been delivered to the customer.

When the shipment tracking from SF Express or SF Locker indicates that the order has been delivered or completed, a seven‑day quality replacement guarantee period will commence from that date. This service will expire on the eighth day (please refer to the Return Policy for details). Note: Our company shall not be held responsible for any losses incurred under the following circumstances.

  1. Any loss caused by the customer's additional request
  2. Please note that all shipping risks (including delay, damage, loss or accidental theft of the goods caused by courier) must be borne by the buyer, and we are not responsible for it.
  3. If the address you choose is different from the actual delivery address, the delivery will be affected and the product will be returned. In this case, the customer will be responsible for the shipping cost, and the order you purchased will not be refunded. We will contact you and arrange to ship again.

In response to environmental protection, we do not provide any paper receipts, invoices, etc., please keep the order information on the mail for record.

 4. Product return service rules 

All purchases on this website can enjoy a seven-day quality replacement guarantee, but the following terms and conditions must be complied with and abided by:但必須符合並遵守以下條款及細則: Please contact us immediately (Customer Service Center) And requested replacement, After confirmation Please go to Yongtai Co., Ltd. together with the original receipt and the goods for exchange. Depending on the situation, we reserve the right to decide on "replacement of goods" and "repurchase of other products". There may be additional payment / shipping costs involved. Except for special circumstances*, all refund applications are not accepted on this page, and we will reserve the final decision on whether to implement a refund or not.In the case of a refund, we only provide the price paid for the product itself. Does not include the shipping cost in the order.*Please keep all packaging materials, including original packaging, boxes, bags, receipts and related gifts when you exchange goods, otherwise the company reserves the right not to return or exchange them. **After seven days, all products of our company will not be provided with return and refund service* When returning the goods, our staff will check all the conditions of the goods to be replaced: including packaging materials (original packaging/packing boxes/packing bags), all documents (delivery note/receipt) and related gifts (if any). Items under the following circumstances will not be returned or exchanged:

  1. Products that have been opened, used, or damaged due to personal reasons
  2. Negligence, loss or improper handling of goods or accessories
  3. Has been altered or repaired without authorization
  4. If the customer fails to return the goods within seven days, the company reserves the right to cancel the replacement of the goods.
  5. An order can only be exchanged once.
  6. Due to the manual measurement of product specifications, the product size will have a negative difference of 2-3CM, and this error will not cause quality reasons
  7. The pictures on the website may differ from the real object due to shooting reasons, and this difference does not cause quality reasons
  8. Affect secondary sales
  9. We will provide relevant descriptions and introductions for different products, so we will not take any responsibility for any losses caused by you or anyone else due to the products.

10. For products based on health and safety reasons, we reserve the right to make the final decision (Examples: earplugs, nose clips, breathing tubes and mouthpieces, swimming caps, intimate clothing (including all types of swimsuits and swimming trunks), etc.). 

5. Refundable arrangements under special circumstances 

It only applies to the following situations in the goods,

  • out of stock
  • Wrong amount
  • Technical error

In the event that the delivery cannot be made or the contract is not established for some reasons, we will directly send an email to notify you that the contract is not established and will refund or take necessary measures. Normal refund procedures will be completed within 7-14 working days.

6. Discount Offer Terms

  1. Offers are only applicable to this online store, and neither the physical store membership system nor the discounts are applicable to this online store.
  2. Offers are only applicable to regular-priced items/services, and are not applicable to regular-priced, reduced-price, consignment, promotion, festival and designated items/services (unless otherwise specified).
  3. The number of gifts/free services is limited, while stocks last. Each customer can only enjoy the offer once.
  4. Offers are non-transferable and cannot be exchanged for cash, other products or discounts, or in conjunction with other promotional offers, discounts, coupons, cash coupons or merchant membership offers/VIP cards/VIPs
  5. Offers are subject to availability, prices and offer details are subject to change without notice.

7. Issues arising from size and photo color

  1. The "recommended height" indicated on this website is for general reference only. Due to individual differences in body shape, growth rate, and personal preferences, the actual fit should be determined through trying on or by considering multiple measurements such as bust, waist, and shoulder width before making a final size selection.
  2. The recommended height may differ from the actual height. Consumers are strongly advised to measure key body parts such as height, chest, and waist before comparing with the size chart to make their purchase.
  3. If the wrong size is chosen based solely on the "recommended height," resulting in a swimsuit that is too tight or too loose, this website bears no responsibility and does not offer returns or exchanges.
  4. Due to differences in lighting during photography and screen display settings, the color or details of the product may slightly differ from the actual item. We appreciate your understanding.

Facebook Login and Use of Birthday Information

When you log in using Facebook, we may obtain your birthday information. This data will only be used for the following purposes:

  • Providing birthday offers or exclusive member benefit
  • Delivering age‑appropriate content based on age ranges
  • Conducting anonymized statistical analysis to improve our services

We do not use birthday information for targeted advertising, nor do we share it with third parties. You may request deletion of this information at any time by contacting us at cs@dolphinswimhk.com. We are committed to complying with Meta’s Platform Policies and the Hong Kong Personal Data (Privacy) Ordinance.

In case of any dispute, the traditional Chinese version of the terms and conditions shall prevail. The company reserves the right to make the final decision to replace the goods. In case of any dispute, the company reserves the right of final interpretation of all terms and conditions on this website and will not be notified individually.